Right of Withdrawal of the customer as a consumer:
Right of Withdrawal for Consumers
Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any person who concludes a legal transaction for purposes that cannot be predominantly attributed to either their commercial or independent professional activity:
Information on the Right of Withdrawal
Right of Withdrawal
You have the right to cancel this contract within 14 days without providing any explanation.
The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier took possession of the goods.
In order to exercise your right of withdrawal, you must contact us at:
Magic Mountain Kletterhallen GmbH
Tel.: 0049 (0)30 887 15 79 0
Fax 0049 (0)30 887 15 79 15
to inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You can use the attached template cancellation form, although this is not mandatory. We will immediately send you confirmation (e.g. by email) of receipt of such a revocation.
In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.
Consequences of revocation
If you cancel this contract, we will send you a refund of all payments received from you, including delivery costs (except for additional costs resulting from you by choosing a method of delivery other than the cheapest standard delivery offered by us) to be repaid immediately and at the latest within 14 days from the day on which we received notification of your cancellation of this contract. For this reimbursement we will use the same payment method that you used for the original transaction, unless something different was expressly agreed with you. Under no circumstances will you be charged any fees for this.
We may refuse reimbursement until we have received the goods to be returned or until you have provided evidence that you have sent the goods back, whichever is sooner.
You must return or hand over the goods to us immediately and in any case no later than 14 days from the day on which you informed us of your cancellation of this contract. The deadline is met if you send the goods before the deadline of 14 days has expired. You bear the direct costs of returning the goods.
Exclusion from the right of withdrawal
According to Section 312g Paragraph 2 No. 9 BGB, a right of withdrawal does not apply to contracts for the provision of services in connection with leisure activities if the contract stipulates a specific date or period for the services. The right of withdrawal is therefore excluded for contracts that concern the sale of vouchers or tickets for scheduled leisure events.
End of Notice on the Right of Withdrawal
*Please note that this is translation of the German version and that the original German version has legal currency.